IKEA
- Job ID: 313702
- Date posted: 16/10/2025
- What you’ll be doing day to day
- Lead, coach and develop the Product Quality & Recovery team, always keeping the customer at the centre.
- Work closely with colleagues across functions to ensure that product quality, safety, and recovery are everyone’s priority.
- Act as an ambassador for the customer product experience: monitor and report safety, compliance or quality issues in a timely way, preventing risks and improving standards.
- Enable the team to create a positive shopping experience by managing efficient circular recovery operations, reducing both environmental and financial impact.
- Ensure effective processes to block or stop the sales of IKEA products with safety or quality deviations, protecting our customers.
- Define clear goals and action plans for your department, and follow up with continuous improvement, learning from best practices in other units.
- Promote the use of common tools and methods to secure product quality, safety and recovery.
- Develop people: support team members’ growth and ensure succession planning.
- What you’ll need to have
- 2–3 years’ experience in a leadership role within retail or other customer-facing, high-volume environments.
- Strong understanding of customer behaviour, merchandising techniques, and how to create an attractive commercial offer.
- Knowledge of product quality, safety and recovery processes, with the ability to translate them into customer value.
- Analytical skills and ability to work with key sales KPIs and performance data.
- Experience with space management and sales location planning.
- Awareness of waste management, recycling and sustainability principles.
- Good knowledge of the IKEA product range (or the ability to quickly acquire it).
- Understanding of how product quality, safety and recovery workflows affect profit and loss.
- Business-minded and results-driven, with a strong customer focus.
- Passion for sustainability and circular business models (including second-hand solutions).
- Ability to communicate clearly in both Italian and English.
- WORKING WITH US HAS ITS REWARDS
- Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.
- As part of the team you’ll have access to:
- Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
- Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
- Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
- Employee discount: 15% on the purchase of IKEA products for personal use
- IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
- Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
- Bonuses: we believe that everyone’s contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together
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